ModernKeep support

On your node, open Settings / Maintenance, then download diagnostics. Review the report before sharing relevant details with support. This form accepts text, not attachments. Downloading a report does not send it to us automatically. Never include passwords, recovery codes or private keys.

Check that the node is powered on and connected. Try its saved local address while on the same network. Sign in at modernkeep.com to open your node; if it does not open automatically, the Continue button appears after five seconds.

Password and phone recovery are not available yet. If you know your current password, change it in account settings. Otherwise, contact support to discuss your situation. We cannot read your password or guarantee account recovery.

Compatibility depends on the exact model, firmware and features it exposes. A discovered device is not necessarily controllable. Local connections are preferred; optional cloud integrations start disabled. An unavailable adapter cannot be enabled simply by adding a cloud account.

For a compatibility report, include the model and firmware, connection type, and which controls or events do not work. Do not include device credentials.

Use your node’s Maintenance page to review updates, backup status and recovery options. Keep a recovery copy outside the node before replacing hardware. A successful backup must still be checked by restoring it on a separate system before relying on it.