ModernKeep support
Tell us what you expected, what happened, and roughly when it happened. Include your app or node version and device model.
Get a diagnostic report
On your node, open Settings / Maintenance, then download diagnostics. Review the report before attaching it to your email. Downloading a report does not send it to us automatically. Never include passwords, recovery codes or private keys.
Cannot reach your node?
Check that the node is powered on and connected. Try its saved local address while on the same network. Sign in at modernkeep.com to open your node; if it does not open automatically, the Continue button appears after five seconds.
If you forgot your password, use the recovery options available on your sign-in page. Support cannot read your password. Phone recovery is not yet available.
Device compatibility
Compatibility depends on the exact model, firmware and features it exposes. A discovered device is not necessarily controllable. Local connections are preferred; optional cloud integrations start disabled. An unavailable adapter cannot be enabled simply by adding a cloud account.
For a compatibility report, include the model and firmware, connection type, and which controls or events do not work. Do not include device credentials.
Updates and backups
Use your node’s Maintenance page to review updates, backup status and recovery options. Keep a recovery copy outside the node before replacing hardware. A successful backup must still be checked by restoring it on a separate system before relying on it.